Storage & Handling
How to keep our ice cream at its best
Storage temperature
Or colder. This is the temperature your freezer should already be set to.
Freeze immediately
Into the freezer straight away. Ice cream left out during unpacking is the most common reason a tub disappoints later.
Never refreeze
Once thawed, do not refreeze. Refrozen ice cream grows ice crystals, turns grainy, and is no longer safe to keep.
Best before
Printed on the tub. Kept at −18°C it holds its texture until then; a tub that has thawed and been refrozen will not, whatever the date says.
At home
- Keep tubs at the back of the freezer, not in the door — the door is the warmest part and swings in temperature every time it opens.
- Put the lid back on firmly. An open tub picks up freezer odours and forms ice on the surface.
- Let it soften for 5 to 10 minutes before scooping rather than microwaving it. Warming melts the outside long before the middle gives.
- Return it to the freezer promptly after serving. Repeated partial thawing is what makes a tub icy by the end.
- Eat within the best-before date on the tub, and within a few days once opened for the best texture.
In transit
Our deliveries travel frozen and are not left unattended — someone needs to be there to take the order in. If you are collecting, bring a cool bag for anything beyond a short journey, and go straight home rather than carrying it around while you run other errands.
Standard storage instruction
Unless a product says otherwise, the instruction for our whole range is:
Keep frozen at −18°C or colder. Do not refreeze once thawed.
Products with specific instructions
| Product | Storage | Shelf life |
|---|---|---|
| Choco Chips Ice Cream Tub | Keep frozen at −18°C or colder. Do not refreeze once thawed. | 9 Months from Productions. |
| Cold Coco | Keep Chilled between 1°C to 5°C. | 7 Days |
| Cookies & Cream Tub | Keep frozen at −18°C or colder. Do not refreeze once thawed. | 9 Months from Productions. |
| Mava Malai Ice Cream Tub | Keep frozen at −18°C or colder. Do not refreeze once thawed. | 9 Months from Productions. |
| Pan Masala Ice Cream Tub | Keep frozen at −18°C or colder. Do not refreeze once thawed. | 9 Months from Productions. |
| American Dry Fruits Tub | Keep frozen at −18°C or colder. Do not refreeze once thawed. | 9 Months from Productions. |
| Kaju Draksh Ice Cream Tub | Keep frozen at −18°C or colder. Do not refreeze once thawed. | 9 Months from Productions. |
| Roasted Almond Ice Cream Tub | Keep frozen at −18°C or colder. Do not refreeze once thawed. | 9 Months from Productions. |
| Afghan Meva Ice Cream Tub | Keep frozen at −18°C or colder. Do not refreeze once thawed. | 9 Months from Productions. |
| Kaju Gulkand Ice Cream Tub | Keep frozen at −18°C or colder. Do not refreeze once thawed. | 9 Months from Productions. |
| Kesar Pista Ice Cream Tub | Keep frozen at −18°C or colder. Do not refreeze once thawed. | 9 Months from Productions. |
| Rajbhog Ice Cream Tub | Keep frozen at −18°C or colder. Do not refreeze once thawed. | 9 Months from Productions. |
Something arrived soft?
Tell us within 24 hours — call +44 7497 779997 or email orders@creamybite.com with your order number and a photograph if you can. We will replace it or refund you. Frozen products cannot be assessed days later, which is the only reason we ask you to be quick.